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I strongly urge that you avoid American Leak Detection. In this review, I share my experience. I think I can guess their company slogan: "Never enough time to do it right the first time. Always enough time to do it over again."

I have a pool/spa combination that was losing water at a rate of about three inches a week. I used American Leak Detection twice since November of 2014 and paid $650 for two leak detection visits. The November leak detection found nothing. However, the pool kept leaking at the same rate and I kept watching for something to change. Finally, something seemed different, and I scheduled another appointment in July. This time, they found a tiny leak near a spa jet. The leak detection specialist told me that he doesn't like this part of the job because he has to tell people that their entire spa must be demolished in order to fix the leak. (As it turned out, he couldn't have been more incorrect. The leak he found wasn't the largest leak; and all leaks could be repaired without demolishing the spa.)

American Leak Detection would not recommend anyone to make the repair. (In hind sight, this was probably a blessing.) So, I searched around, asked for recommendations, and finally found a company competent in making such a repair. The repair company repaired the tiny leak near the jet, repaired a small flaw in the pebble tech finish near the jet, identified a very large leak around the spa light, and fixed that leak too. This repair company traveled from San Jacinto to Laguna Niguel for the repair; and they completed all repairs for $400.

Because American Leak Detection missed the very large leak around the spa light, I spoke with them about a refund. What they said was that there is a six month warranty on the pool leak service. So, the leak detection in November was out of warranty. They also said that their company policy is to stop checking for leaks as soon as one leak is found. So, when the company employee found that small leak near the spa jet, then he had completed his job. I pointed out that the small leak detected would only explain about 10% of the water loss. To that, the company responded that the warranty would have covered me if the spa or pool continued to leak. In other words, they would come out again and again until they found all the leaks. So, no - the company did not refund anything. (Oh by the way, I showed the company an earlier version of the content of this paragraph for their reaction. They agreed with what I wrote.)

So there you have it! American Leak Detection does not consider it their job to find all your leaks. If they can find the tiniest of leaks, they'll stop and bill you without regard to explaining the full water loss in your situation. What do you think? Is this who you want checking your pool for leaks?

Reason of review: Bad quality.

Monetary Loss: $650.

Preferred solution: Full refund.

American Leak Detection Pros: Came out right away.

American Leak Detection Cons: Did not find the largest leak.

Location: Laguna Niguel, California

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Guest

I had a great experience with the American Leak Detection in Lexington Ky. On time and very professional from the office staff to the employees that came to our working farm.

We had over 2000' of water line that had a leak. 2 plumbing companies gave up on finding it.

American Leak Detection found it within a half day. Excellent operation.

Guest

Can you let me know which company fixed your pool leak problem? I need one too. Thank you!

Guest
reply icon Replying to comment of Guest-1023389

You asked for the company that repaired my spa. The name of the company is Pri's Pools.

Here is their e-mail contact information: pooldoctorpri@***.com. I reviewed their service on Yelp and gave them a really good review.

If you contact them, tell them Bill Kieckhaefer's review sent you.

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