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1.8 Based on 22 reviews
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    • Came out right away 1
    • Expertise and obvious experience 1
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    • I got ripped off 3
    • Failed in effort to find leak 3
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ALD came out to find a leak in the restaraunt I am working at in south Florida Ken attended the site and started a survey Couldn't find the leak charged $1500 for the privalage saying he could not turn off the 11/2" pvc water valve to isolate the rest of the building Came back an charged anothe $1100 still no leak detected saying there is a floating wooden floor and he needs to be on the concrete 7 phone calls later and still no reply from the... Read more

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Water main leak in drive way. Located leak, so they thought - were 3' off. Said they would be back to locate leak with the expert in 2 days, which turned out to be 5 days. Now my drive way looks like *** with the TERRIBLE cement patch work. Even said they would come back to fix the ugly patches but they never did.

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They were quick to call back and come out. No pre-estimate price for service call on the phone or by the technition. He was there less than 30 minutes, and the bill was $350. He did not charge for the grey stripe patch in a blue pool which I was very dis satisfied with anyway, I never would have approved that. But when I called to say the pool was still leaking and losing water, "Jimmy" became very upset and aggressive on the phone. He said... Read more

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I have had an ongoing leak problem in my pool. I called ALD office that covered the Gulf Coast region (Alabama, Mississippi). They sent someone out as promised. He spent a very short time 30-45 minutes finding the leak. He then presented my wife with a bill for $385 (I was at work and not present). She tried to pay with my American Express card - which they would not accept. He told her he would hold the receipt (which indicated what he... Read more

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ALD is the worst company I have ever dealt with. They are quick to take your money (1500$+) and tore up my cement pool deck. Pool still leaking several inches in few days. They come and say...its 100% the drain, it wasn't. It's 100% the skimmer, it wasn't Meanwhile the have let weeks go by with every excuse in the book as to why they can't come out and find it. Office manager says company policy that they have to send the same guy out each... Read more

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i live in cary nc. i called this group because i needed someone to check my property for leaks. This group came highly recommended to be a local plumber. I contacted this group to discuss my need. Their return call was next day which is ok. Once i discussed with them that the city was telling me that potential water leak was not on my property but probably on the city side. Having discussed with this group, we made an appt. I called to confirm... Read more

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I can only speak to my experience related to a Center City condo in a high rise in Philadelphia. Mike was the person who eventually came out to do an assessment to find a water source that was damaging my hardwood floors. My insurer, State Farm, recommended American Leak Detection company, which is a national company so I guess it is easier than looking up companies in anyone's specific geographic area, although they said I can use any company... Read more

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BEWARE if this company finds a slab leak and wants to reroute your water line. They rerouted our cold water pipe and ran it through the attic, we now have 106 degree water coming out of our COLD water tap in the kitchen. They have come back and put more insulation on the pipe to no avail. I suggested a different reroute and the will not come out to discuss the possible change. Their Quality Control person made an appointment to come out and... Read more

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American leak detection of central New Jersey was recommended by our pool company. Gerard the technician provided us with service. He seemed like a nice enough guy when he arrived. He asked what the issue was and we told him we were losing 4 inches of water a day . He checked a few things and when he was finished he placed one patch at the bottom of the pool and said he couldn't find anything else Guaranteed his work and said to call back if... Read more

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I called Amercian Leak Detector in Knoxville TN. I wanted to hire them to identify where I had a leak...because I could not figure it out. The lady really did her best to talk me out of using the service..even though I was willing to pay for someone to identify the problem and ultimately correct it. She really made me feel like. "I should know what the problem is" and I was surprised how hard she worked to not help me. I called here because I... Read more

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