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See above. I tried to do an accurate measurement of the leak but due to being out of town and rain, I was not able to get an accurate measurement within the so called "warranty period" of 30 days.

I went through the winter with the leak because I did not know what else to do or who else to contact. Recently, I spoke with another person I happened to meet who was a former plumber and pool owner. I told him of my experience with the "so called experts" at American Leak detection. He quickly said I should check the electrical conduit to the pool lights.

I did and found leaks in both lights. I temporarily repaired the leaks so I could open my pool. I called the owner Dennis Fair whose first question was "how long ago was it". I explained that it was a year or so ago.

However, I also pointed out that although the technician charged me extra for additional time to check the leaks, he never checked the lights, nor did he suggest that the lights could be the source. Even if I had called during the warranty, I have no reason to believe he would have investigated the leaking lights because he did not do so the first time and apparently was not properly trained or was inexperienced or both, so was not aware that pools lights are a common source of leaks. Dennis Fair gave me absolutely no satisfaction and said only that he would do nothing because of the length of time that had passed and the warranty period was long expired. I told him that the lights were never checked for leaks, so a far as I am concerned the warranty on the actual leak never began because the source of the leak was never checked.

He offered me a $50 check refund (on an $800.00 bill) and that was it. I am confident that if the check arrives it will have a liability waiver that goes into effect when I endorse the check.

Clearly I would not recommend his company. I do not have his address, but his business phone is 804 786-**** or 757 865-****.

Reason of review: Bad quality.

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It is obvious that with the number of bad reviews the service that ALD provides is not so scientific. I am very hesitant to call for an appointment since they do not offer a quote that will offer some sense of actual cost. I have been down this road with other service providers and they tend to inflate costs because they have the upper hand.

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